Forum Title: Problems from the installation of Mohawk Triexta
Hi Jim! I found you via Google search. I just had carpet installed and am having terrible issues. It is Mohawk Triexta. The backing was destroyed by the power stretcher in many places, and big holes were made by the stinger on the stretcher. Vacuuming causes the fibers to be sucked up and revealing more and more holes in the carpet each time. I am beside myself as I paid $3000 for this carpet. I guess I will post in the appropriate area. How do I do that?
Category: Carpet Post By: BRYAN COLEMAN (College Station, TX), 01/21/2019

TerryAnn said: ? I guess I will post in the appropriate area. How do I do that?Click to expand... Magic. I moved your post to its own topic, so now we can discuss your issues. If you want to add any new information, just use the Quick Reply below, or click the Reply button. The stinger is not a tool that should be used to install new carpet. It can damage carpet. I would contact the retailer and/or the installer and demand they make this right. Jim

- K Brown (Tampa, FL), 04/02/2019

TerryAnn said: ? Hi Jim! I found you via Google search. I just had carpet installed and am having terrible issues. It is Mohawk Triexta. The backing was destroyed by the power stretcher in many places, and big holes were made by the stinger on the stretcher. Vacuuming causes the fibers to be sucked up and revealing more and more holes in the carpet each time. I am beside myself as I paid $3000 for this carpet. I guess I will post in the appropriate area. How do I do that?Click to expand... As Jim says the stinger or spike as it is also called is not an approved tool. The approved tool is a power stretcher a head like what the stinger was attached to but with tubes that extend across the room to the opposite wall. Get ahold of your retailor and make a claim of what is happening and what the installer done. Installer is actually at fault here and he should be held accountable. That is the only way the quality of installations will be brought up to professional standards. That is the reason Jim started this board is for the professionalism. Here is a section from the Carpet and Rug institute on a power stretcher: 18 16.5.1 Using a Mechanical Stretching Device (i.e. Power Stretcher) is Mandatory. Devices used as a substitute for, or an attachment to such devices that penetrate through the carpet backing may cause injury, damage carpet or substrates, or result in inadequate stretch. Such devices are not acceptable. Mechanical stretching device ? A tool used to stretch carpet during the installation process. This tool is commonly referred to as a ?power stretcher? or ?carpet stretcher? and can be found in a number of forms. This tool should have all of the following: 1. A method to positively engage the carpet without slippage or damage ? usually a pin plate or similar structure commonly referred to as the ?stretcher head?. 2. A method to bridge between the ?stretcher head? and a stationary structure ? usually an opposing wall. This is typically a group of adjustable metal tubes ending in a padded plate. 3. A leverage or other type device that is capable of either supplying its own force or multiplying the force applied by the installer. This force is required to be sufficient to allow the carpet to be elongated by the amount required for the carpet being installed. 4. A method by which the elongation achieved can be locked and held in place. Daris

- HECTOR BECK (Louisville, KY), 04/08/2019

When an installer uses such a tool that pokes holes in the carpet, they are voiding the warranty and taking that responsability.

- COREY BARRETT (Santa Clarita, CA), 05/10/2019

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